Privacy & Data
Privacy Policy
Last updated: March 18, 2026
This Privacy Policy explains how Dickies collects, uses, stores, and protects information when you visit our website, place an order, contact customer service, create or use an account, subscribe to email marketing, or interact with our online store.
Information We Collect
Dickies may collect information that you provide directly, information related to your orders, and information collected automatically when you use our website.
- Contact details, such as name, email address, billing information, and shipping information
- Order details, including products purchased, order number, transaction date, and related customer service information
- Account information, if you create or use an account on our website
- Messages, questions, or requests you send to customer service
- Website usage information, such as pages viewed, device type, browser type, IP address, and general browsing activity
How We Use Information
Dickies uses customer information to operate our store, process purchases, provide customer support, improve website performance, and communicate with customers when needed.
- To process and manage orders, payments, shipping, returns, and exchanges
- To respond to customer service questions and account-related requests
- To send order confirmations, updates, and service-related messages
- To improve website functionality, product presentation, and shopping experience
- To help protect our website, customers, and transactions from misuse or unauthorized activity
- To send marketing emails when customers subscribe or otherwise choose to receive them
Order Processing
When you place an order with Dickies, we use the information you provide to confirm your purchase, process payment, arrange order fulfillment, communicate order updates, and provide customer support related to your purchase.
We may also keep order information for recordkeeping, customer service, fraud prevention, and business operations.
Payment Information
Payment information is processed through PayPal, Stripe, and credit card payment services. Dickies does not need to store full payment card details in order to complete standard online transactions.
Payment processors may collect and process payment details according to their own security standards and privacy practices. Please review the applicable payment provider’s privacy information for details about how payment data is handled.
Cookies & Analytics
Dickies uses cookies, similar tracking technologies, and analytics tools to support website functionality, understand how visitors use the website, improve performance, and help measure the effectiveness of online content.
- Essential cookies may help the website remember cart, checkout, and site-functionality information.
- Analytics technologies may help us understand traffic, page visits, and general website usage patterns.
- Preference cookies may help remember certain choices or settings when available.
- Advertising or marketing-related technologies may be used to measure campaigns or show relevant content where applicable.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality or shopping features.
Email Marketing
If you subscribe to Dickies email marketing, we may use your email address to send promotional messages, product updates, sale information, and other store communications.
You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, Dickies may still send non-promotional messages related to orders, customer service, or account activity.
